Privacy Policy

Last updated: 27 February 2026

This Privacy Policy explains how CoHomy.com (the “Platform”, “we”, “us”) collects and uses personal data when you use our services across the United Kingdom (England, Scotland, Wales and Northern Ireland).

WHO WE ARE
CoHomy.com is operated by Burak Yılmaz (VKN: 9680520454), a Türkiye-based business.
ICO Registration No: ZC023234
Contact (privacy): support@cohomy.com
Notice address: Nine Hatun Mah. 146. Sokak No:18/1 Esenler/İstanbul, Türkiye.

WHAT THIS POLICY COVERS
This Policy covers personal data we collect:
· When you create and use an account,
· When you create, publish, and manage listings,
· When you message other users,
· When you purchase message credits or Boost,
· When you contact Support; When you browse the Platform (cookies and similar technologies).

THE PERSONAL DATA WE COLLECT
Depending on how you use the Platform, we may collect:
· Account data: name, email address, phone number, password (hashed), country/region.
· Profile and listing data: profile photo, listing details, preferences, description, photos.
· Messaging data: messages you send and receive, timestamps, attachments (if any).
· Transaction data: purchases, package status (active/expired), invoices, payment references (we do not store full card details).
· Support data: enquiries, complaints, correspondence.
· Technical data: IP address, device and browser details, log data, cookies, and analytics data.

HOW WE COLLECT YOUR DATA
We collect personal data:
· Directly from you when you register, fill in forms, post listings, message, or contact us,
· Automatically when you use the Platform (cookies, logs, analytics),
· From payment providers (confirmation and reference details), where needed to provide the service,
· From email delivery providers (such as Mailgun) for email delivery and bounce/complaint status, where needed to provide the service.

HOW WE USE YOUR DATA AND OUR LAWFUL BASES
We use personal data for the purposes below:

TO PROVIDE THE PLATFORM (CONTRACT)
· Create and manage your account,
· Enable you to post and manage listings,
· Enable messaging and access to message credits/Boost,
· Process purchases, provide invoices, and manage package status.
Lawful basis: performance of a contract.

TO KEEP THE PLATFORM SAFE (LEGITIMATE INTERESTS)
· Prevent fraud, scams, spam, misuse, and security incidents,
· Investigate reports and enforce our rules,
· Protect users and the integrity of the Platform.
Lawful basis: legitimate interests (keeping the Platform and users safe).

TO COMPLY WITH LEGAL OBLIGATIONS (LEGAL OBLIGATION)
· Comply with accounting, tax, and regulatory requirements,
· Respond to lawful requests from authorities.
Lawful basis: legal obligation.

TO IMPROVE THE PLATFORM (LEGITIMATE INTERESTS)
· Analyse usage and performance using analytics tools,
· Fix bugs and develop new features,
· Measure the effectiveness of our communications.
Lawful basis: legitimate interests.

MARKETING (CONSENT OR LEGITIMATE INTERESTS)
· Send service emails (such as account and security notifications) where needed to deliver the Platform,
· Send marketing messages where you have consented, or where permitted,
· Measure marketing performance.
Lawful basis: contract (service emails where necessary), consent (where required) and/or legitimate interests (where permitted). You can opt out of marketing at any time.

MESSAGING AND MODERATION
Messages are private between users. We do not routinely monitor messages.
We may review message content where it is necessary to:
· Investigate complaints,
· Detect or prevent suspected fraud, harassment, spam, or other misuse,
· Comply with legal obligations.

SHARING YOUR DATA
We may share personal data with:
· Service providers that help us operate the Platform (hosting, security, analytics tools, customer support tools, email delivery such as Mailgun, and billing/invoicing),
· Payment providers (to process purchases) — we do not receive or store full card details,
· Professional advisers (legal, accounting) where necessary,
· Authorities where we are legally required to do so.

We only share what is necessary for the purpose.

INTERNATIONAL TRANSFERS
We are a Türkiye-based operator and may process and store personal data outside the UK, including in Türkiye and in other countries where our service providers operate.

Where we transfer personal data internationally, we use appropriate safeguards required by UK data protection law, such as contractual protections (including the UK International Data Transfer Agreement (IDTA) and/or the UK Addendum to the EU Standard Contractual Clauses, where appropriate).

HOW LONG WE KEEP YOUR DATA
We keep personal data only for as long as necessary for the purposes described in this Policy. How long we keep it depends on the type of data and why we need it, including:
· While your account is active,
· To provide the service and resolve issues (for example, keeping messages and listing records to handle disputes, safety reports, and enforcement),
· To comply with legal and accounting obligations (for example, keeping transaction and invoice records),
· To establish, exercise, or defend legal claims.

When data is no longer needed, we delete or anonymise it.

YOUR RIGHTS
Under UK data protection law, you may have rights to:
· Access your personal data,
· Correct inaccurate data,
· Request deletion,
· Restrict or object to processing,
· Data portability,
· Withdraw consent at any time (where we rely on consent).

To exercise your rights, contact us at support@cohomy.com.

You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you’re not happy with how we handle your data. You can find details at the ICO website.

COOKIES
We use cookies and similar technologies for necessary functionality, preferences, analytics, and marketing (where applicable).

When you first visit, you’ll see a cookie consent banner. You can manage your cookie choices at any time using the banner and cookie settings.

CHILDREN
The Platform is intended for users aged 18+. We do not knowingly collect personal data from children.

SECURITY
We use reasonable administrative, technical, and organisational measures to protect personal data. No system is completely secure.

AUTOMATED DECISION-MAKING
We do not use automated decision-making that produces legal or similarly significant effects about you.

CHANGES TO THIS POLICY
We may update this Policy from time to time. We will update the “Last updated” date and may notify you through the Platform.

CONTACT
For privacy questions and requests, contact support@cohomy.com (or via “Support” in your account).